We would love to get back to you with a solution. Step 2: Find App Store in the menu and open it. Question: Q: External Drive keeps disconnecting. Step 5: Click USB settings, choose USB selective suspend setting, and then set it to Disabled. Step 4: Look for your USB external hard drive in the list. Step 2: Press Windows + R on your keyboard to open the Run Box. You can send this drive to a local repair store for help and see if you can fix this issue, just pick up your phone now. You can try any of the methods listed below and move to the next one only if the previous one does not work. It's commonplace for Windows and Mac users, whether you're using WD, Seagate, Lacie, or any other external hard drive. The problem usually occurred if the drives or the Mac went to sleep. It can recover photos, documents, emails, etc. OS X Mavericks (10.9.1), Less, User profile for user: I am not surprised that the problem still occurs. The USB port maintains a primary function of providing power to the device connected and facilitates data transfer. Here are the steps to turn of USB power suspend: Step 1: Press Windows + S and type Control Panel in the search box. I have to say that the support from LaCie was absolutely woeful.
Thus, it is hard to tell which part goes wrong when the hard drive constantly disconnects and reconnects. Erase of the LaCie disk you mean? My external hard drive (Seagate 1TB) keeps disconnecting. recovered data from this external hard drive. Mar 12, 2017 3:54 AM in response to Bhance619 Thanks in advance.
All right, you need to check the power management as your system might be too considerate to disconnect your external hard drive unnecessarily. Simply update the USB driver as instructed below. Fortunately, the answer is pretty positive. Annoying, right? Method 4: Turn Off USB Legacy Support In BIOS, Fix – Bugcode_USB_Driver Blue Screen Error In Windows 10. Step 2: Once the device manager opens, locate your External hard drive entry in the list of drivers. You can see the available power for this USB hub and the required power for your hard drive exactly.
Must restart Mac Pro. • How to reformat external hard drives on Mac? You have to do this in settings - turn off the "allow disks to sleep where possible". When a USB hub doesn't provide so much power to external devices, this external hard drive will not be recognized by your computer. Generally speaking, the related factors could be: Compared with external hard drive not showing up, this "randomly disconnecting" issue is worse as it could make your external hard drive dead completely. Looks like no one’s replied in a while. Step 6: A contextual menu will open where you have to choose Properties, and a new window will open. It is not MAC OS related - I was running OSX 10.8 originally and upgraded to 10.9 during this time but it made no difference. In response to stepham10, I Have same issue but with LaCie D2 Quadra connected via FireWire 800 so this isn't just a Thunderbolt issue, Jan 26, 2015 9:15 AM in response to stepham10 You need to change it to a Better Performance option that enables the Windows OS to write cache files on the external drive, and this assures that the disk will not get disconnected unless the user does so. Step 1: Click on the Apple logo at the upper left corner of your desktop. But before you check these solutions, why not catch a glimpse of the causes for this issue?
Apple were adamant that this was a LaCie issue.
All postings and use of the content on this site are subject to the. If your computer is in a power-saving mode, it will cut off the USB port’s power after some time, resulting in hard drive disconnecting every few minutes.
1. This tendency to disconnect infrequent in hard disks … Step 4: Now click on the checkbox next to Better Performance and click on OK button. Note: If your external hard drive keeps disconnecting and reconnecting on a Mac computer and you need to recover lost data from this drive, you can download iBoysoft Data Recovery for Mac to get your files back as well. Step 4: A new window labelled as Device Manager will open where you have to scroll to the bottom and locate Universal Serial Bus Controllers. Step 3: Type “devmgmt.msc” in the text space and press OK. Which settings are you going to? 2. There are three ways to update your hard disk and USB drivers on your computer. Step 3: Now, click on Scan Now to start the scan and identify driver issues in your system. I spent a lot of time troubleshooting this issue with LaCie in Sydney and then with LaCie Head Office and with Apple. Step 1: Click Start and enter "control panel" in the search box of your computer, then select Control Panel from the list of results. If the above power option did not work for you, and you are still facing the external hard drive keeps disconnecting, you will have to enable the Mass storage device option on your computer. If the external hard drive keeps disconnecting during files copying, or the hard drive is not working on computer normally, you might be experiencing one of the USB 3.0 controller driver problems listed below: Can you fix this on your Windows or Mac computer? 3. All company, product and service names used in this website are for identification purposes only. Once one drive disconnected, all disconnected. Select the files you want to recover and preview if you want to check if it is intact. The lack of problems since installing the Pegasus array seems to confirm that. The USB 3.0 driver is outdated or incompatible. There are a few ways to resolve this issue by tweaking certain settings or updating drivers. There are 6 solutions you can make an attempt. Systweak Blogs does not warrant that the website is free of viruses or other harmful components. We have found the causes and solutions for you. I returned them as "not fit for purpose" to the distributor. I am connecting via USB to one of the terminals on the rear of the Mac Mini.
Note: Once you have installed and registered the app for the first time, you will only need to carry out steps 3 & 4 every time. Step 5: Do the math and see if this USB hard drive is pulling too much power from the USB port.
But there were also random disconnects at other times. Then, how can you recover lost data from the hard drive in this case? Step 5: In the new window that opens, click on “Change Advanced Power Settings” to open the Power Options window. If this is the reason that your drive disconnects and reconnects, you can disable it for good. In response to p.andersen69. It happens especially on Windows 7 where a new USB communication protocol was implemented and is known as USB 2.0. LaCie 12TB 2big Thunderbolt 2. Weird ?!! Step 4: If there is a yellow/red sign that indicates a problematic driver or if you find any "Unknown device", you need to right-click and select "Update Driver software…" and follow the instructions to update USB drivers. Step 3: Click on USB under Hardware in the left sidebar, and you will see all the USB devices connected to this Mac. How To Fix External Hard Drive Keeps Disconnecting Issue In Windows 10? Your PC could be set to turn off USB devices after a while just for saving power. You can't copy, transfer, or back up these files on this drive at all because it is always interrupted by disconnection. are possible for both Mac and Windows users. One of the easiest methods to update drivers is using a driver updater software like Smart Driver Care. If the required power is higher than the available one, connect this hard drive to a different USB hub or eject other unnecessary USB devices. Another option that can be taken care of is the hard disk removal policies. Related links: Step 1: Press the "Windows logo key + R", and then type "devmgmt.msc" in the dialogue box and press Enter to open Device Manager.
To start the conversation again, simply ask a new question. This issue can be caused due to an issue in the physical port or due to corrupt drivers. An external hard drive is connected to a computer through the USB cable/Thunderbolt and port. I never got LaCie to admit that this was their problem - even after taking the drives to an Apple Store and reproducing the problem on one of their Macs. Step 2: Select Power Options in the menu and open it. when an external hard drive keeps disconnecting and the drive becomes corrupted. The operating system of your computer has been upgraded, resulting in software incompatibility. Use another USB cable to connect this device to the computer. Lacie 2GB hard drive, Oct 9, 2014 12:43 PM in response to stepham10 LaCie Head Office told me (eventually) that they were unable to reproduce the problem over hundreds of sleep cycles.
When an external hard drive is showing up but later disappears/disconnects randomly, the most urgent thing, in this case, is to recover lost data from this external hard drive as soon as possible. The USB hub is not supplied with enough power. Some of the issues you describe call for a backup and erase... Mar 22, 2017 4:25 AM in response to p.andersen69 Follow us on social media – Facebook, Twitter, LinkedIn, and YouTube. This guide will help you navigate through a few steps that will work to resolve this issue on your computer. Hence, this article provides 6 solutions to stop external hard drives from disconnecting, and how to recover your data from this external hard drive in this case. Step 3: Double click on your hard drive driver, and a new box will open where you have to click on the Policies tab. I am connecting an external hard drive to read stored data files from it. The lack of problems since installing the Pegasus array seems to confirm that. How to recover lost data from the corrupted/unrecognized external hard drives? Step 7: Set this option to Disabled and then click on Apply and OK button at the bottom. Page 1 of 2 - LaCie External drive keeps disconnecting - posted in Hardware, Components and Peripherals: I have a LaCie external 1TB drive that keeps disconnecting itself.
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